My client, important company in the security sector, is looking for FUNCTIONAL ANALYST GENESYS in Madrid.
It’s permanent position.
Salary Range: 35,000 – 38,000 Euros gross annual salary + Ticket restaurant
-Take the correct customer requirements with the internal client.
-Define and implement integration architectures with other kind of telephony platforms.
-Define and run test cases.
-Technical tasks as part of internal projects to improve the platform.
-Creation of project documentation.
-Demonstrated at least 3 years of experience in Genesys CTI environments o Genesys Framework 8.x o Genesys Voice Platform o Genesys Routing o Genesys Multimedia (eServices) o Genesys Agent Applications (Genesys Interaction Workspace) o Genesys SIP Server.
-University degree in Telecommunication with project Manager Training.
-Advanced knowledge in IP PBX.
-High level of English.
-Availability to be on duty, for occasional travels abroad and for specific technical interventions after hours
-Valuable, but not essential: Preferred Qualifications, Contact center systems architecture and design, CISCO Unified Call Manage, CRM CTI integration experience, Work force Optimization, Quality Monitoring, Speech\Text Analytics, Nuance Recognizer, Web Services, MS SQL Server.
If you are interested, please contact me: email@example.com
Thanks and regards.